Body corporate committees
A clearly defined pool-care arrangement that gives committee members visibility of the scheduled work, water condition and items requiring consideration.
Home / Commercial Pool Servicing
COMMERCIAL POOL CARE · GOLD COAST
Commercial pool servicing
Scheduled pool care for body corporates, apartment complexes and managed properties—with a defined service scope and a detailed report after every visit.
Commercial site assessment: No chargeWe’ll inspect the pool, equipment, access and service requirements before preparing a written proposal.
CARE FOR A SHARED POOL
Clear pool care. Clear accountability.
A shared pool needs more than someone arriving to clean it. The body corporate or property manager also needs to know that the scheduled visit occurred, what was completed, what the water required and whether anything needs further attention.
Cassaro provides ongoing pool care supported by clear service records and a local team your nominated contact can speak with.
Before servicing begins, we’ll assess the property and agree on the service scope, visit schedule, reporting contacts and process for approving additional work.
WHO WE SUPPORT
Pool care for the properties you manage
Apartment complexes
Ongoing servicing for shared residential pools, with the visit frequency and service scope based on the pool, equipment, use and site conditions.
Property managers
A nominated reporting and communication process to help property managers oversee pool care without needing to attend every service.
Cassaro’s present commercial focus is shared residential pools. Larger aquatic facilities, heavily used public venues or sites with specialist operational requirements are assessed individually to determine whether they are within our service capability.
ONGOING COMMERCIAL CARE
A service scope built around the property
The service requirements of a shared pool depend on more than its volume. Usage, surrounding environment, equipment, access, existing condition and onsite responsibilities all influence the appropriate scope and visit schedule.
Cassaro’s 30-point pool service protocol provides the starting point. Your written proposal will identify the service scope and any site-specific requirements for your property.
Depending on the agreed scope, commercial servicing can cover the following areas:
Pool cleaning and presentation
- Skimming and removal of floating debris
- Brushing pool surfaces and steps
- Vacuuming
- Waterline attention
- Emptying baskets
- Cleaner inspection
- Filter maintenance appropriate to the system
- Before-and-after photographs
Water testing and treatment
- Comprehensive pool-water testing
- Review of the water results as a complete set
- Chemical dosing according to the pool’s requirements
- Recording chemicals added
- Identification of unusual demand or recurring water concerns
- Recommendations for corrective treatment where required
Equipment and operation
- Visual equipment inspection
- Circulation and filtration checks
- Identification of visible leaks or changes in performance
- Chlorinator and cleaner observations
- Routine maintenance appropriate to the equipment
- Recommendations for further assessment, repair or replacement
The final scope will be confirmed in the written proposal. Repairs, equipment replacement, specialist treatments and work outside the agreed service are quoted or approved separately.
DOCUMENTED AFTER EVERY VISIT
Know what was done and what needs attention
After every scheduled service, Cassaro sends a detailed report to the nominated contact. This creates a clear record of the visit and makes it easier for body corporate committees and property managers to understand the pool’s condition without being onsite.
Visit details
The service date and attending technician.
Before-and-after photographs
A visual record of the pool at the beginning and completion of the visit.
Work completed
The cleaning, maintenance and checks completed during the service.
Water-test results
A record of the pool-water readings taken during the visit.
Chemicals added
The chemicals and quantities added as part of the service.
Observations and recommendations
Equipment concerns, changing conditions and any work that may need consideration.
The proposal will confirm who receives the reports and any agreed site-specific reporting arrangements.
THE RIGHT SERVICE ROUTINE
A schedule based on how the site operates
Commercial servicing is arranged on an ongoing schedule. The appropriate interval depends on the pool, resident usage, surrounding environment, season, equipment, onsite maintenance and how quickly conditions change between visits.
Some shared pools may be suitable for a conventional regular-care schedule. Pools with greater use, demanding conditions or more involved site requirements may require more frequent attention or a different service scope.
As the pool’s service history develops, its water-test results, condition and equipment performance can help determine whether the schedule should remain the same or be adjusted.
Any proposed change to the agreed service schedule or scope will be discussed with the nominated contact.
COMMERCIAL ASSESSMENT & PRICING
A proposal based on the work your property requires
Commercial site assessment
No charge
We’ll visit the property to review the pool, equipment, access, current condition and service requirements.
Where possible, provide the property type, suburb, approximate pool volume, current service schedule and any known concerns before the assessment.
Ongoing commercial servicing
Individually quoted
Following the assessment, we’ll prepare a written proposal setting out the recommended visit schedule, agreed service scope, reporting arrangements and pricing.
We price the work required rather than applying a blanket commercial rate based only on pool size.
The proposal will also explain how chemicals, specialist treatments, repairs, equipment work and additional labour will be charged.
CLEAR APPROVALS
No uncertainty about work outside the agreed service
Routine servicing can identify equipment problems, unusual water conditions or work that sits outside the agreed commercial service scope.
Before the arrangement begins, we’ll establish who is authorised to approve additional work and how that approval should be obtained.
Where non-routine work is identified, the service report will record the concern and the nominated contact will be given the relevant recommendation or quote. Additional chargeable work will not be completed without the required approval, except where a separate authority has been agreed in writing.
Agreed approval contactsDocumented recommendationsQuotes or approval before additional work
GETTING STARTED
A clear process from assessment to service
Tell us about the property
Provide the property type, suburb, approximate pool size, current arrangements and the reason you are reviewing the service.
We assess the site
Cassaro reviews the pool, equipment, access, operating conditions and the service and reporting requirements.
We prepare the proposal
The written proposal identifies the recommended schedule, service scope, pricing, reporting arrangements and treatment of additional work.
We establish the service
Once the proposal is accepted, we confirm the nominated contacts, access arrangements, reporting recipients and commencement schedule.
A submitted enquiry or completed site assessment does not create a service arrangement. Servicing begins once the proposal has been accepted and the commencement details have been confirmed.
WHY CASSARO
Commercial pool care with local support behind it
A structured approach to pool care
Cassaro’s service process considers pool cleanliness, water chemistry, circulation, filtration and equipment together.
Detailed service records
Every scheduled visit is supported by photographs, water-test results, chemicals added, completed work and recommendations.
Shop and mobile service team
Our Sorrento shop provides a consistent local contact point for service questions, products and equipment support.
Independent Gold Coast business
Cassaro is an independent, family-owned pool-care business with local history dating to 1985 through Loch Ness Pool Supplies.
Commercial pool-servicing questions
What types of commercial properties do you service?
Cassaro’s commercial focus is body corporate and shared residential pools, including apartment complexes and properties overseen by property managers. We assess each site to confirm that its requirements are within our service capability.
Are chemicals included in the service price?
The written proposal will clearly explain how chemicals are charged for the property. Chemicals used will be documented in the service report.
Can Cassaro work with our reporting requirements?
Tell us about any reporting, contact or site-record requirements during the assessment. The written proposal will identify the reporting Cassaro will provide and any responsibilities that remain with the property operator.
Do committee members or the property manager need to attend each service?
Not generally. Cassaro requires safe and reliable access to the pool and equipment, secured pets where relevant, and current contact details. The nominated contact receives the service report after the visit.
Can you take over from an existing pool-service provider?
Yes. Tell us about the current arrangement and why it is being reviewed. We can assess the pool and equipment, discuss the available service history and prepare a proposed Cassaro service scope.
REQUEST A COMMERCIAL SITE ASSESSMENT
Tell us about the property you manage
Send us the property type, suburb, approximate pool size, current service arrangement and the main reason you’re reviewing the pool care. We’ll contact you to discuss the site assessment and appropriate next step.
Commercial site assessment: No charge
An enquiry is not a confirmed assessment or service booking. We’ll contact you to discuss the property and availability.